Service & support
Backed for the life of the machine
One-year warranty, lifetime maintenance, a 30-minute first response to technical questions, and a service team that has supported 160+ export markets since the early 2010s.
From inquiry to lifetime support
How working with the factory goes
Step 01
InquiryTell us the indication, your market and the certifications you need. A product specialist, not a bot, reads every message.
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Step 02
Quotation in 12-24 hoursYou receive a configuration matched to your answer, with lead time, warranty terms and shipping options for your port.
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Step 03
Build and inspectionYour unit is assembled and inspected under 5S management with the one-vote-down rule: any inspector can stop it from shipping.
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Step 04
Delivery and setupWe ship with the English manual covering installation, operation and daily maintenance, and walk your team through commissioning remotely.
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Step 05
TrainingRemote clinical and technical training for your operators: parameters, protocols, screening and the test-spot discipline.
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Step 06
Support for lifeA 30-minute first response to technical questions, one-year warranty, and lifetime maintenance with factory spare parts.
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The promises in writing
- One-year warranty on every unit, with factory spare parts and remote diagnostics.
- Lifetime maintenance: after the warranty year, parts and engineering support continue for the life of the machine.
- 30-minute first response to technical questions during support hours, 24/7 coverage across time zones.
- English documentation for installation, operation, maintenance and contraindications with every platform.
- Distributor support: clinical training material, marketing assets and technical escalation for your own clients.
Ready to spec your next machine?
Tell us the indication, your market and the certifications you need. Our export team replies with a configuration and quotation within 12 to 24 hours.